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Customer service

MoxiWorks promotes Dave Greenbaum to chief customer officer

Brokerage, Customer service, HWmember, MoxiWorks, People Movers, Real Estate, Real Estate Agents, Team Leaders, Technology /

MoxiWorks has promoted Dave Greenbaum to chief customer officer, a newly established executive role that will oversee the companyh’s customer experience strategy. Greenbaum, who previously served as vice president of customer engagement, will report to CEO Eric Elfman. His expanded responsibilities include leading client success initiatives, managing customer support operations, and driving long-term retention and […]

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Servicers lag originators in J.D. Power scores

Customer experience, Customer service, Originations, Servicing /

For the first time, J.D. Power is comparing trends it sees in mortgage servicer customer satisfaction scores with what’s happening on the originator side. This analysis is telling of a business going in two different directions. While the latest originator survey, released in November, found a 3-point year-over-year drop, the industry average was still a

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