Servicers lag originators in J.D. Power scores
For the first time, J.D. Power is comparing trends it sees in mortgage servicer customer satisfaction scores with what’s happening on the originator side. This analysis is telling of a business going in two different directions. While the latest originator survey, released in November, found a 3-point year-over-year drop, the industry average was still a […]
Servicers lag originators in J.D. Power scores Read More »