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July 2025

Customer satisfaction with mortgage servicers is fading

HWmember, J.D. Power, Mortgage, Mortgage Servicing, Servicing /

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D. Power‘s 2025 U.S. Mortgage Servicer Satisfaction Study, released onThursday. J.D. Power said the gap comes down to communication and service. While 30-year mortgage rates remain high […]

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LO comp reform: From channel conflict to consumer-centered change

Contributors, HWmember, Opinion /

What started as a post on LinkedIn, turned into real conversation. In my post and via a separate outreach, I asked for perspectives on LO Compensation reform, and more than 30 industry professionals answered the call. Executives. Brokers. Regulators. Compliance officers. Trade associations. LOs on the front lines. What I expected to be a spirited

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Servicers lag originators in J.D. Power scores

Customer experience, Customer service, Originations, Servicing /

For the first time, J.D. Power is comparing trends it sees in mortgage servicer customer satisfaction scores with what’s happening on the originator side. This analysis is telling of a business going in two different directions. While the latest originator survey, released in November, found a 3-point year-over-year drop, the industry average was still a

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Bipartisan housing bill targets local zoning barriers

Affordability, Colorado, Habitat for Humanity, House of Representatives, Housing Inventory, Housing Market, HWmember, Legislation, National Association of Home Builders, Nebraska /

On Wednesday, U.S. Reps. Mike Flood (R-Neb.) and Brittany Pettersen (D-Colo.) introduced the Identifying Regulatory Barriers to Housing Supply Act. The bipartisan measure aims to increase housing supply by encouraging local governments to examine and reduce restrictive zoning and development policies. “Housing affordability is a major concern for communities nationwide,” said Flood, who chairs the

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Home prices hit all-time high, but more inventory cools price growth

Existing home sales, Home Prices, Housing Inventory, Housing Market, HWmember, National Association of Realtors /

With all the doomsday soundbites about housing, it might be surprising to hear that home prices reached an all-time high today, according to the existing home sales report from the National Association of Realtors (NAR). On the bright side, inventory growth has increased in 2025, although this report showed a slight month-to-month decline. This growth

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The deal doctor: How a Miami agent closes $25 million+ a year selling condos to plastic surgeons

Real Estate, Vetted by HousingWire, Vetted Visionaries /

Struggling to find a lucrative niche this year? You’re not alone. With leads scarce and deals drying up, you’re probably considering niches you wouldn’t have touched with a ten-foot pole in 2021. Probate, divorce leads, short sales — everything is on the table when you have a mortgage to pay. Leads are leads, right? There’s

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Century 21 expands in Kansas

Brokerage, Century 21, HWmember, Kansas, Kansas City, Real Estate, Real Estate Agents /

Century 21 Real Estate has announced the affiliation of Monument Real Estate, a locally owned brokerage in Emporia, Kansas. The firm, founded in 2021 by broker-owner Christian Keisler, will now operate as Century 21 Monument Real Estate. Keisler, who entered the real estate industry in 2016 after a career in sales and marketing, has built

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Fired Fannie Mae workers sue over discrimination

Bill Pulte, Discrimination, Fannie Mae, Federal Housing Finance Agency, HWmember, Lawsuit, Legal, Mortgage /

Dozens of former Fannie Mae employees filed a lawsuit this week, alleging discrimination after being abruptly fired in April over donations made through the government-sponsored enterprise’s charitable program.  The lawsuit, filed Monday in the U.S. District Court for the District of Columbia, claims that on April 2, more than 80 employees received an email from

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Meet the top 5 reverse mortgage originators in America

California, Finance of America, HECM, HWmember, Loan Officer, Nationwide Equities, Origination, Reverse /

Over the past 12 months, Jason Stultz of Caliver Beach Mortgage has been on quite a hot streak. The Maryland-based mortgage broker has originated roughly $193 million in reverse mortgages in that time — easily the most production of any LO in the industry, according to mortgage data platform Modex. Per Modex, a significant chunk

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No matter how you slice it: Compass say NWMLS’s rules are anticompetitive

Brokerage, Clear Cooperation, Compass, HWmember, Legal, National Association of Realtors, northwest mls, Real Estate, Robert Reffkin, Zillow /

Compass, which previously slammed Northwest MLS’s (NWMLS) motion to dismiss its antitrust suit as “misleading and self-serving,” officially fired back Monday with a formal reply filed in U.S. District Court in Seattle. Originally filed in April, Compass claims that NWMLS’s listing rules, which mandate that members must input listings into the MLS within 24 hours

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